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| | | Licensure Fee Specialist (Program Specialist II #1692) | | 1692 | | Springfield | | AFSCME | | Educator Effectiveness | | $33,000 - $35,000 | | $33,000 - $58,000 | | Monday – Friday 8:00 a.m. – 5:00 p.m. | | April 7, 2023 | | Open Until Filled | Reporting to the Director, is responsible for handling fee-related issues within the Educator Licensure Information System (ELIS), including running daily and end-of-month balances, balancing fees collected with fees returned within a specific time period, and correcting any fee issues in the system. this individual will provide exemplary customer service to educators and Regional Offices of Education through timely resolution of fee issues and timely upload of educator application documents into ELIS. | - Rectifies fee-related issues in the Educator Licensure Information System (ELIS).
- Runs regular reports to check for errors and balance fees collected with fees returned.
- Provides quality customer service to educators and school districts by accurately and efficiently uploading transcripts and other licensure application documents to ELIS, and assists with fixes and enhancements in ELIS.
- Responds to basic educator licensure questions from educators, Regional Offices of Education, and other stakeholders via email and phone.
- Performs other duties as assigned.
| - High school diploma or equivalent.
- Two years of progressively responsible secretarial or programmatic experience in an office setting involving work with balancing fees or processing refunds.
- Experience using a computer for data entry.
- Experience scanning and uploading documents.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Aptitude to learn new procedures quickly.
- Exemplary customer service skills.
- Excellent organization skills.
- Ability to work independently and meet timelines established by the Director.
| - Some college or technical training.
- Knowledge and experience with the Educator Licensure Information System and working within the State of Illinois' payment service system, Jetpay.
| ISBE provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We actively foster a culture of inclusion and encourage individuals of all backgrounds to apply. Illinois has an urgent and collective responsibility to achieve educational equity by ensuring that all policies, programs, and practices affirm the strengths that each and every child brings within their diverse backgrounds and life experiences, and by delivering the comprehensive supports, programs, and educational opportunities they need to succeed. | | |
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