Standard Alert Page

 Employees are working remotely and can assist you by phone or email.

  • Send questions about renewing your license to
  • For help resetting your password, email
  • For all other licensure topics, please email
  • Please call (217) 557-6763 for assistance by phone.
Educator Effectiveness Customer Service
8:00 a.m. - 5 p.m. CST
Monday - Friday
(217) 557-6763
Phone Options:
Option 1 - Account Access/Technical Issues
Option 2 - Application Status
Option 3 - Licensure Requirements
Option 4 - Professional Development and Administrator Academies
Option 5 - Compliance and Teacher Qualifications
Option 6 - Application / Registration Fees

Additional Contact Information

ELIS HelpdeskAccess Assistance​

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Per Executive Order 2020-10, Educator Effectiveness team members are working remotely. In order to continue issuing licenses and other endorsements in a timely fashion, please send​ licensure documents to and official transcripts to Should you have a question about licensure, please email​ or call (217) 557-6763.

Welcome to Educator Licensure!  Here you will find information for educators, Regional Offices of Education, Licensure Officers, districts and schools.  Our goal is to convey consistent and effective messages of Illinois licensing requirements and practices that enhance education, empower districts and ensure equitable outcomes for all students.

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